Terms and Conditions

TERMS & CONDITIONS OF CARRIAGE OF PASSENGERS

1. Eavesway Travel Ltd accepts bookings from customers for travel on Cruiselink services and its own Tours subject to the following Terms & Conditions of Carriage
2. All bookings are subject to the Company's Booking Conditions & Procedures copies of which are available from Eavesway Travel Ltd offices on request.
3. All coaches are ‘Non Smoking’
4. Normally all coaches are equipped as minimum with reclining seats, seatbelts W.C. and washroom facilities
5. Where seatbelts are fitted passengers are now required by Law to wear these at all times whilst travelling on the vehicle except for emergencies. Visiting the W.C. is recognised as an emergency. It is the responsibility of each individual passenger (or the responsible accompanying adult in the case of children under the age of 14) to ensure they comply with this Law and not that of the driver.
6. Any passenger moving around the coach whilst it is in motion does so at their own risk.
7. Child Car Seats for infants/children are not suitable to be used on or fastened to a coach seat and therefore will not be carried inside the coach, unless it is to isofix standard and has been pre booked. Booster seats are acceptable but must be provided by the responsible adult supervising the infant/child
8. Whenever possible ‘Air Conditioned’ coaches are utilised subject to availability but cannot be guaranteed.
9. At times of high demand and in the event of an emergency we reserve the right to sub contract vehicles of a similar quality from other UK operators
10. Passengers should report to their designated departure point 15 minutes prior to the departure time stated on their travel ticket. Coaches will wait no longer than 15 minutes after the departure time stated on the ticket for late arriving passengers, subject to the discretion of Eavesway Travel Ltd.
11. Eavesway Travel Ltd cannot guarantee to accommodate groups of passengers, who wish to join at separate departure points but travel on the same coach
12. Spare time has been allowed for in the operating schedules to ensure safe arrival at Southampton in time for cruise departures in the event of the majority of delays that we can reasonably be expected to encounter. However, there may be insufficient spare time in the event of weather conditions or other acts of god, or any road traffic accident, road closure or diversion en route. Therefore Eavesway Travel Ltd cannot be held responsible for any such delays. Our office and drivers have direct communication with P&O and Princess Cruises operations departments in Southampton to inform them of any delays encountered.  However, it is solely the decision of the cruise company as to whether or not they will delay the departure of a ship for late arriving passengers.
13. All luggage and other personal belongings are carried at the owners risk and whilst Eavesway Travel Ltd accepts responsibility for the unloading of luggage from the luggage holds (not accessible from the interior of the coach), hand baggage or other personal possessions left inside the coach will be the passengers own responsibility
14. Eavesway Travel Ltd do not (currently) place a restriction on the amount of luggage passengers may take on Cruiselink services, except for cruises of more than 21 nights duration when the limit is no more than 3 (three) suitcases plus 1 (one) item of hand luggage per person. However, there is to meet Health and Safety requirements concerning the manual handling of luggage by drivers a weight limit of 20 kgs (44 lbs) per item. Eavesway Travel Ltd reserve the right to refuse to carry items deemed by the driver to be in excess of this weight or they may ask you for your assistance or for you to handle your own luggage in and out of the luggage holds
15. It is the passengers own responsibility to ensure that they correctly identify their luggage, particularly prior to joining the coach for the homeward (return) journey from Southampton and when leaving the coach at your destination. Any costs required or incurred by Eavesway Travel Ltd to return luggage to their correct owners or to retrieve luggage left at either Southampton or any departure or return point in error will be entirely at the passengers own expense
16. Any loss of or damage to luggage should be reported at the time of such loss or damage to the driver. Eavesway Travel Ltd cannot accept responsibility for any such loss or damage unless it is caused by the proven negligence of the company representative involved
17. Where damage to luggage is admitted by the company we will undertake to either replace the item, like for like, or will re-imburse the client for the damaged item subject to it being returned to us with a receipt for the replacement
18. Eavesway Travel Ltd welcomes passengers with disabilities. However we do need to be made aware of any disability at the time of booking. The company kindly advise that whilst the driver may give assistance to a passenger with a disability this does not extend to the actual physical handling of the passenger concerned
19. Certain items are not permitted to be carried inside the coach. These are child car seats (see above), walking frames or wheelchairs (except in coaches adapted for this purpose), electric scooters and oxygen cylinders. These items may be carried at the discretion of the company in the luggage hold of the coach provided the company is notified of this requirement at the time of booking or within 30 days of departure date
20. All cancellations for Cruiselink bookings are subject to a £5.00 per person administration charge. Cancellation charges for Eavesway Travel Ltd’s own tours are subject to a sliding scale of cancellation charges details of which are available on request.

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