CruiseLink Coach Transfers – Frequently Asked Questions

Our CruiseLink service offers direct luxury coach travel to and from Southampton Port for cruise passengers across the UK. Below you’ll find answers to common questions about booking, luggage allowances, pickup points, timings, cancellations, and onboard facilities.

When do I have to pay for my booking?
How can I pay for my booking?
Can I change my booking?
What happens if I need to cancel?
What happens if the Cruise Company cancel the sailing?
Can I still travel on your coach if my cruise is not listed on your website?
How and when will I receive my tickets?
What happens if I have lost my ticket?
If I have been unwell on my cruise, can I still travel?
Can we travel the day before our cruise departure?
How much luggage can I take with me?
Where will the coach drop us off? Will we need a taxi to the dock?
Will I need to carry my own suitcases onto the ship?
What time will we arrive at the cruise terminal?
How long is the journey, and will there be a break?
Can I stay on the coach during comfort breaks?
If I'm late, will the coach wait?
My friend is joining the coach at a different pick up point; will we be on the same coach?
We are doing two cruises back-to-back, can we still book a return?
What time do we leave the dock on our return?
What facilities are onboard the coach?
Are refreshments available onboard?
Do I have to wear a seatbelt?
Which side of the motorway will I be picked up on?
Where on the motorway services will I be collected from?
I use oxygen, am I allowed to take it onto the coach?
Can I reserve a specific seat number?
I am disabled. Will I be able to travel with you?
Can I reserve a seat for accessibility needs?
Can I travel with mobility aids or other equipment?
Can children travel on the coach?
Does my child need a car seat or booster?
I have lost an item of luggage - what should I do?

1. When do I have to pay for my booking?

Payments are made at time of booking in full by credit or debit card.

2. How can I pay for my booking?

We accept most major credit and debit cards (excluding American Express). There is no surcharge for card payments.

3. Can I change my booking?

If you contact us more than 28 days before travel, we can amend your booking. You will only pay the difference in fare for a different pick-up point or year of travel. No admin fee applies. Any discount codes used on the original booking are non-transferable.

4. What happens if I need to cancel?

Cancellations made at least 28 days before travel incur a £25 per person fee. Within 28 days, the full fare is non-refundable.

5. What happens if the Cruise Company cancel the sailing?

You can transfer your booking, hold the fare as a future travel credit, or request a refund (less a £25 per person admin fee). The 28-day notice period is waived in this case.

6. Can I still travel on your coach if my cruise is not listed on your website?

No. Our Cruiselink service only operates for specific sailings listed on our website.

7. How and when will I receive my tickets?

We now send all CruiseLink tickets by email. Your ticket shows your pick-up time and location and is just for your reference. You can present it on your phone or tablet when boarding, or just give your name to the driver, no need to print this.

8. What happens if I have lost my ticket?

Log in to your online account at any time to view your booking and ticket. If needed, contact our office and we’ll resend the ticket by email.

9. If I have been unwell on my cruise, can I still travel?

If you've been required to isolate during your cruise due to illness, we cannot allow you to travel on our coach, to protect the safety of other passengers and our driver.
You’ll need to make alternative arrangements.

10. Can we travel the day before our cruise departure?

No. CruiseLink only operates on the day of the cruise and only for passengers boarding that same day.

11. How much luggage can I take with me?

Each passenger may bring up to 3 suitcases, with each item weighing no more than 20 kg (44 lb).

12. Where will the coach drop us off? Will we need a taxi to the dock?

You will be taken direct to the ship side on arrival at the dock, with no need for any additional journeys.

13. Will I need to carry my own suitcases onto the ship?

No. Our drivers hand your main luggage to the ship porters, who will normally deliver it to your cabin. If the porters ask you to handle your luggage differently, please follow their instructions. You only need to bring hand luggage for check-in.

14. What time will we arrive at the cruise terminal?

We typically arrive between 1 pm and 2 pm, depending on traffic and weather.

15. How long is the journey, and will there be a break?

Journey time varies depending on pick-up point. There will be one or two comfort breaks, locations decided by the driver on the day.

16. Can I stay on the coach during comfort breaks?

No. All passengers must disembark for comfort stops.

17. If I'm late, will the coach wait?

If you are delayed please contact us by telephone as soon as possible, every effort will be made to contact any missing or late passengers before the driver departs.

18. My friend is joining the coach at a different pick up point; will we be on the same coach?

Unfortunately, there is no guarantee that you will be on the same vehicle.

19. We are doing two cruises back-to-back, can we still book a return?

Yes. Providing both cruises are above seven nights duration, and are both sailings that we operate a service for.

20. What time do we leave the dock on our return?

For P&O, Princess, and MSC: coach in position from 08:00 and departs at 09:30. For Royal Caribbean, Celebrity, and Fred. Olsen: coach in position from 07:00 and departs at 08:00. Please request your disembarkation time accordingly.

21. What facilities are onboard the coach?

Our coaches include air conditioning, reclining seats, seatbelts, and onboard WC/washroom. Other features are not guaranteed on will depend on vehicle availability on the day.

22. Are refreshments available onboard?

No. We do not sell refreshments, but comfort stops include access to services where you can buy food and drinks.

23. Do I have to wear a seatbelt?

Yes. Coach passengers are legally required to wear seat belts at all times; it is your own responsibility to ensure you comply with the law.

24. Which side of the motorway will I be picked up on?

We will collect you on the southbound side of the carriageway.
On the return journey will will drop you off on the northbound side.

25. Where on the motorway services will I be collected from?

Our coach parks in the designated coach parking area, please follow these signs when arriving.

26. I use oxygen, am I allowed to take it onto the coach?

We can allow liquid oxygen to be taken into the seating areas, but pressurised containers must be placed in the hold.

27. Can I reserve a specific seat number?

Unfortunately it is not possible to do this; you choose your seats when you board the coach. We can put a request on your booking but this is NOT guaranteed.

28. I am disabled. Will I be able to travel with you?

Eavesway Travel Ltd welcomes passengers with disabilities. However we do need to be made aware of any disability at the time of booking so please contact our reservations team so we can make sure that we are aware of your specific requirements.

29. Can I reserve a seat for accessibility needs?

Yes. Seats in the disabled access area can be reserved for passengers who need them. All other seat requests are noted but not guaranteed. To ensure your requirements are met, please call our office when booking.

For more information, see our Disabled Access page: https://www.eaveswaytravel.com/disabled-access

30. Can I travel with mobility aids or other equipment?

Yes. We can carry wheelchairs, mobility scooters, walkers, and similar mobility aids. Please inform us when booking so we can make arrangements and ensure a smooth boarding process.

31. Can children travel on the coach?

Yes. Children are welcome on our coaches. Depending on their age and size, they may need to use a suitable child or booster seat. Please check the full guidance on our Infants & Children page or call our office when booking to make the necessary arrangements.

32. Does my child need a car seat or booster?

UK law requires children under 12 years old or under 135 cm to use an appropriate child or booster seat if the coach is fitted with seatbelts. Children under 3 can travel in their car seat or, if preferred, on an adult’s lap for the duration of the journey, but a signed disclaimer form is required.

33. I have lost an item of luggage - what should I do?

Please contact our offices as soon as possible. If your item has been handed in to us, you can either collect it from our offices or arrange for a courier to collect it from us during office hours, or if it is a small postable item we can post this to you and invoice you for the cost.