Cruiselink FAQs

If you have any questions about our Cruiselink service, we recommend checking the list below of our most frequently asked questions. If you still have any queries, please feel free to contact us.

Can I travel if I have tested positive for Covid whilst onboard ship?
Where will the coach drop us off? Will we need a taxi to the dock?
What time will we arrive at the cruise terminal?
Will I need to carry my own suitcases onto the ship?
Can we travel the day before our cruise departure?
What happens if I need to cancel?
What happens if the Cruise Company cancel the sailing?
What happens if I need to change my booking?
How much luggage can I take with me?
I am disabled. Will I be able to travel with you?
I use oxygen, am I allowed to take it onto the coach?
Can I reserve a specific seat number?
How long is the journey, will there be a break?
What if I am late, will the coach wait?
We are doing two cruises back-to-back, can we still book a return?
My friend is joining the coach at a different pick up point; will we be on the same coach?
Are refreshments available onboard?
What facilities are onboard the coach?
What time do we leave the dock on our return?
When do I have to pay for my booking?
How can I pay for my booking?
What happens if I have lost my ticket?
Can I have my ticket emailed to me?
I have lost an item of luggage - what should I do?
Do I have to wear a seatbelt?
Which side of the motorway will I be picked up on?
Where on the motorway services will I be collected from?
Can I still travel on your coach if my cruise is not listed on your website?
Can I stay on the coach during comfort breaks?

1. Can I travel if I have tested positive for Covid whilst onboard ship?

For the safety of our driver and other passengers, travel from the port will be denied unless evidence can be provided of a negative test taken 24 hours before travel. Failure to do this will deem you unfit to travel and alternative arrangements must be made by the yourself or cruiseline.

2. Where will the coach drop us off? Will we need a taxi to the dock?

You will be taken direct to the ship side on arrival at the dock, with no need for any additional journeys.

3. What time will we arrive at the cruise terminal?

Estimated arrival at Southampton Port will be between 1pm & 2pm, subject to traffic and weather conditions during your journey.

4. Will I need to carry my own suitcases onto the ship?

Your main luggage will be taken on board the ship to your cabin for you, leaving you to check in with just your hand luggage.

5. Can we travel the day before our cruise departure?

We only operate on the day of the cruise and can only take passengers who are boarding the ship that is sailing that day.

6. What happens if I need to cancel?

Please contact us as soon as possible. All cancellations are subject to a £25.00 per person cancellation charge providing you give us at least 28 days notice before your departure date. Any cancellations made within 28 days of departure will incur a 100% cancellation charge.

7. What happens if the Cruise Company cancel the sailing?

You will be offered to transfer your booking or hold funds as a future credit. Alternatively a refund will be offered subject to a £25.00 per person administration fee, the 28 day time scale will be waivered only on the Cruiseline cancellation of the sailing.

8. What happens if I need to change my booking?

Please contact us as soon as possible (28 days+) so we can amend your booking. We will only charge you the difference in cost for a different pick up point or year of travel, and there will be no admin charge. Previous discount codes applied are non-transferrable.

9. How much luggage can I take with me?

The limit is 3 suitcases per person. Each item must not exceed 20 kg (44lb).

10. I am disabled. Will I be able to travel with you?

Eavesway Travel Ltd welcomes passengers with disabilities. However we do need to be made aware of any disability at the time of booking so please contact our reservations team so we can make sure that we are aware of your specific requirements.

11. I use oxygen, am I allowed to take it onto the coach?

We can allow liquid oxygen to be taken into the seating areas, but pressurised containers must be placed in the hold.

12. Can I reserve a specific seat number?

Unfortunately it is not possible to do this; you choose your seats when you board the coach. We can put a request on your booking but this is NOT guaranteed.

13. How long is the journey, will there be a break?

Depending on which point you have joined the coach there will be one or two comfort stops; these are not scheduled stops and the point will be decided by the driver on the day of travel. Passengers from all points will arrive at the ship early afternoon in plenty of time for sailing.

14. What if I am late, will the coach wait?

If you are delayed please contact us by telephone as soon as possible, every effort will be made to contact any missing or late passengers before the driver departs.

15. We are doing two cruises back-to-back, can we still book a return?

Providing both cruises are above seven nights duration, there is no problem for you to book a return.

16. My friend is joining the coach at a different pick up point; will we be on the same coach?

Unfortunately, there is no guarantee that you will be on the same vehicle.

17. Are refreshments available onboard?

We do not provide or sell refreshments on our coaches, but there will be refreshment stops at service stations and rest areas, where you are free to make use of the facilities.

18. What facilities are onboard the coach?

Normally all coaches are equipped as minimum with air conditioning, reclining seats, seatbelts, WC and washroom facilities.

19. What time do we leave the dock on our return?

For P&O, Princess, and MSC the coach will be in position from 08:00am, and the intended departure time from the port is 09:30am.
If you're travelling with Royal Caribbean, Celebrity, or Fred Olsen, the coach will be in position from 07:00am, and the intended departure time from the port will be 08:00am.
To avoid any unnecessary delays, we ask that you please follow the above instruction when requesting your time of disembarkation whilst on board ship.

20. When do I have to pay for my booking?

Payments are made at time of booking in full by credit or debit card.

21. How can I pay for my booking?

We accept Credit or Debit Card payments (excluding American Express). There is no charge for paying by card.

22. What happens if I have lost my ticket?

If you know your details to your online account, you can access all of your bookings via our website. Otherwise, please contact our office and we will be more than happy to resend your ticket by email.

23. Can I have my ticket emailed to me?

If we have an email address for you, your ticket will always be emailed to you staight away.

24. I have lost an item of luggage - what should I do?

Please contact our offices as soon as possible. If your item has been handed in to us, you can either collect it from our offices or arrange for a courier to collect it from us during office hours, or if it is a small postable item we can post this to you and invoice you for the cost.

25. Do I have to wear a seatbelt?

Coach passengers are legally required to wear seat belts at all times; it is your own responsibility to ensure you comply with the law.

26. Which side of the motorway will I be picked up on?

We will collect you on the southbound side of the carriageway.
On the return journey will will drop you off on the northbound side.

27. Where on the motorway services will I be collected from?

Our driver will pull in to an available space in the coach parking area on the services. When you enter the motorway services, this will be signposted.

28. Can I still travel on your coach if my cruise is not listed on your website?

Unfortuantely, as our coach service is linked in with specific cruises, we are unable to carry passengers to ships that we are not currently operating for.