If you have any questions about our Cruiselink service, we recommend checking the list below of our most frequently asked questions. If you still have any queries, please feel free to contact us.
For the safety of our driver and other passengers, travel from the port will be denied unless evidence can be provided of a negative test taken 24 hours before travel. Failure to do this will deem you unfit to travel and alternative arrangements must be made by the yourself or cruiseline.
You will be taken direct to the ship side on arrival at the dock, with no need for any additional journeys.Back To Top
Estimated arrival at Southampton Port will be between 1pm & 1:30pm, subject to traffic and weather conditions during your journey.Back To Top
Your main luggage will be taken on board the ship to your cabin for you, leaving you to check in with just your hand luggage.Back To Top
We only operate on the day of the cruise and can only take passengers who are boarding the ship that is sailing that day.Back To Top
Please contact us as soon as possible. All cancellations are subject to a £25.00 per person cancellation charge providing you give us at least 28 days notice before your departure date. Any cancellations made within 28 days of departure will incur a 100% cancellation charge. Testing Positive for Covid within 48 hours prior to your departure, No refund is available, however a credit note to rebook will be offered.Back To Top
You will be offered to transfer your booking or hold funds as a future credit. Alternatively a refund will be offered subject to a £25.00 per person administration fee, the 28 day time scale will be waivered only on the Cruiseline cancellation of the sailing.Back To Top
Please contact us as soon as possible (28 days+) so we can amend your booking. We will only charge you the difference in cost for a different pick up point or year of travel, and there will be no admin charge. Previous discount codes applied are non-transferrable.Back To Top
Cruises of 5 to 20 night duration, there is no restriction on the amount you can take. If it is longer than 21 nights then the limit is 3 suitcases per person. Each item must not exceed 20 kg (44lb).Back To Top
Eavesway Travel Ltd welcomes passengers with disabilities. However we do need to be made aware of any disability at the time of booking so please contact our reservations team so we can make sure that we are aware of your specific requirements.Back To Top
We can allow liquid oxygen to be taken into the seating areas, but pressurised containers must be placed in the hold.Back To Top
Unfortunately it is not possible to do this; you choose your seats when you board the coach. We can put a request on your booking but this is NOT guaranteed.Back To Top
Depending on which point you have joined the coach there will be one or two comfort stops; these are not scheduled stops and the point will be decided by the driver on the day of travel. Passengers from all points will arrive at the ship early afternoon in plenty of time for sailing.Back To Top
If you are delayed please contact us by telephone as soon as possible, the coach can only wait for a maximum of 10 minutes.Back To Top
Providing both cruises are above five nights duration, there is no problem for you to book a return.Back To Top
Unfortunately, there is no guarantee that you will be on the same vehicle.Back To Top
We do not provide or sell refreshments on our coaches, but there will be refreshment stops at service stations and rest areas, where you are free to make use of the facilities.Back To Top
Normally all coaches are equipped as minimum with air conditioning, reclining seats, seatbelts, WC and washroom facilities.
For P&O, Princess, and MSC the coach will be in position from 08:00am, and the intended departure time from the port is 09:30am.
If you're travelling with Royal Caribbean, Celebrity, or Fred Olsen, the coach will be in position from 07:00am, and the intended departure time from the port will be 08:00am.
To avoid any unnecessary delays, we ask that you please follow the above instruction when requesting your time of disembarkation whilst on board ship.
Payments are typically made at time of booking in full by credit or debit card. We ask that you make your reservation and payment no later than six weeks prior to your departure.Back To Top
We accept Credit or Debit Card payments (excluding American Express). There is no charge for paying by card.Back To Top
If you know your details to your online account, you can access all of your bookings via our website. Otherwise, please contact our office and we will be more than happy to resend your ticket by email or post.Back To Top
When booking online your ticket will always be emailed to you so you can print at home. If you book through our office, you will be offered a ticket to be sent by post or email .Back To Top
Please contact our offices as soon as possible. If your item has been handed in to us, you can either collect it from our offices or arrange for a courier to collect it from us during office hours, or if it is a small postable item we can post this to you and invoice you for the cost.Back To Top
Coach passengers are legally required to wear seat belts at all times; it is your own responsibility to ensure you comply with the law.Back To Top
We will collect you on the southbound side of the carriageway.
On the return journey will will drop you off on the northbound side.
Our driver will pull in to an available space in the coach parking area on the services. When you enter the motorway services, this will be signposted.
Unfortuantely, as our coach service is linked in with specific cruises, we are unable to carry passengers to ships that we are not currently operating for.Back To Top
Unfortunately, we cannot allow passengers to remain on the vehicle during comfort stops.
Eavesway Travel Ltd, Bryn Side, Bryn Road, Ashton-in-Makerfield, Wigan, England, WN4 8BT
+44 (0)1942 727985
Current Office Hours Mon-Fri 9am-5pm,
(excl. Bank Holidays)
+44 (0)1942 271234