Tel: +44 (0)1942 727 985
Fax: +44 (0)1942 271 234
Email: sales@eaveswaytravel.com

Cruiselink FAQs

If you have any questions about our Cruiselink service, we recommend checking the list below of our most frequently asked questions. If you still have any queries, please feel free to contact us.

Can I travel if I have tested positive for Covid whilst onboard ship?
Where will the coach drop us off? Will we need a taxi to the dock?
What time will we arrive at the cruise terminal?
Will I need to carry my own suitcases onto the ship?
Can we travel the day before our cruise departure?
What happens if I need to cancel?
What happens if the Cruise Company cancel the sailing?
What happens if I need to change my booking?
How much luggage can I take with me?
I am disabled. Will I be able to travel with you?
I use oxygen, am I allowed to take it onto the coach?
Can I reserve a specific seat number?
How long is the journey, will there be a break?
What if I am late, will the coach wait?
We are doing two cruises back-to-back, can we still book a return?
My friend is joining the coach at a different pick up point; will we be on the same coach?
Are refreshments available onboard?
What facilities are onboard the coach?
What time do we leave the dock on our return?
When do I have to pay for my booking?
How can I pay for my booking?
What happens if I have lost my ticket?
Can I have my ticket emailed to me?
I have lost an item of luggage - what should I do?
Do I have to wear a seatbelt?

1. Can I travel if I have tested positive for Covid whilst onboard ship?

For the safety of our driver and other passengers, travel from the port will be denied unless evidence can be provided of a negative test taken 24 hours before travel. Failure to do this will deem you unfit to travel and alternative arrangements must be made by the yourself or cruiseline.

2. Where will the coach drop us off? Will we need a taxi to the dock?

You will be taken direct to the ship side on arrival at the dock, with no need for any additional journeys.

3. What time will we arrive at the cruise terminal?

Estimated arrival at Southampton Port will be between 1pm & 1:30pm, subject to traffic and weather conditions during your journey.

4. Will I need to carry my own suitcases onto the ship?

Your main luggage will be taken on board the ship to your cabin for you, leaving you to check in with just your hand luggage.

5. Can we travel the day before our cruise departure?

We only operate on the day of the cruise and can only take passengers who are boarding the ship that is sailing that day.

6. What happens if I need to cancel?

Please contact us as soon as possible. All cancellations are subject to a £25.00 per person cancellation charge providing you give us at least 28 days notice before your departure date. Any cancellations made within 28 days of departure will incur a 100% cancellation charge. Testing Positive for Covid within 48 hours prior to your departure, No refund is available, however a credit note to rebook will be offered.

7. What happens if the Cruise Company cancel the sailing?

You will be offered to transfer your booking or hold funds as a future credit. Alternatively a refund will be offered subject to a £25.00 per person administration fee, the 28 day time scale will be waivered only on the Cruiseline cancellation of the sailing.

8. What happens if I need to change my booking?

Please contact us as soon as possible (28 days+) so we can amend your booking. We will only charge you the difference in cost for a different pick up point or year of travel, and there will be no admin charge. Previous discount codes applied are non-transferrable.

9. How much luggage can I take with me?

Cruises of 5 to 20 night duration, there is no restriction on the amount you can take. If it is longer than 21 nights then the limit is 3 suitcases per person. Each item must not exceed 20 kg (44lb).

10. I am disabled. Will I be able to travel with you?

Eavesway Travel Ltd welcomes passengers with disabilities. However we do need to be made aware of any disability at the time of booking so please contact our reservations team so we can make sure that we are aware of your specific requirements.

11. I use oxygen, am I allowed to take it onto the coach?

We can allow liquid oxygen to be taken into the seating areas, but pressurised containers must be placed in the hold.

12. Can I reserve a specific seat number?

Unfortunately it is not possible to do this; you choose your seats when you board the coach. We can put a request on your booking but this is NOT guaranteed.

13. How long is the journey, will there be a break?

Depending on which point you have joined the coach there will be one or two comfort stops; these are not scheduled stops and the point will be decided by the driver on the day of travel. Passengers from all points will arrive at the ship early afternoon in plenty of time for sailing.

14. What if I am late, will the coach wait?

If you are delayed please contact us by telephone as soon as possible, the coach can only wait for a maximum of 10 minutes.

15. We are doing two cruises back-to-back, can we still book a return?

Providing both cruises are above five nights duration, there is no problem for you to book a return.

16. My friend is joining the coach at a different pick up point; will we be on the same coach?

Unfortunately, there is no guarantee that you will be on the same vehicle.

17. Are refreshments available onboard?

We do not provide or sell refreshments on our coaches, but there will be refreshment stops at service stations and rest areas, where you are free to make use of the facilities.

18. What facilities are onboard the coach?

Normally all coaches are equipped as minimum with air conditioning, reclining seats, seatbelts, WC and washroom facilities and complimentary WIFI

19. What time do we leave the dock on our return?

For P&O, Princess, and MSC the coach will be in position from 08:00am, and the intended departure time from the port is 09:30am.
If you're travelling with Royal Caribbean, Celebrity, or Fred Olsen, the coach will be in position from 07:00am, and the intended departure time from the port will be 08:00am.
To avoid any unnecessary delays, we ask that you please follow the above instruction when requesting your time of disembarkation whilst on board ship.

20. When do I have to pay for my booking?

Payments are typically made at time of booking in full by credit or debit card. We ask that you make your reservation and payment no later than six weeks prior to your departure.

21. How can I pay for my booking?

We accept Credit or Debit Card payments (excluding American Express), or you can post a cheque if your departure date is in 6 weeks time or more. There is no charge for paying by card.

22. What happens if I have lost my ticket?

If you know your details to your online account, you can access all of your bookings via our website. Otherwise, please contact our office and we will be more than happy to resend your ticket by email or post.

23. Can I have my ticket emailed to me?

When booking online your ticket will always be emailed to you so you can print at home. If you book through our office, you will be offered a ticket to be sent by posted or email .

24. I have lost an item of luggage - what should I do?

Please contact our offices as soon as possible. If your item has been handed in to us, you can either collect it from our offices or arrange for a courier to collect it from us during office hours, or if it is a small postable item we can post this to you and invoice you for the cost.