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CRUISELINK Terms & Conditions


Terms & Conditions

All Bookings are subject to the Company’s Booking Conditions & Procedures available at our office or on request.

  1. Coaches are normally, but not exclusively, equipped with minimal facilities of air conditioning, reclining seats, seatbelts and W.C. All coaches are ‘Non-Smoking’ including the use of electronic smoking devices. Whenever possible WIFI enabled coaches are utilised subject to availability but cannot be guaranteed.

  2. Passengers are required by law to wear seatbelts at all times whilst travelling on the vehicle except for emergencies. Visiting the W.C. whilst the vehicle is in motion is classed as an emergency. It is the responsibility of each individual passenger (or accompanying adult in the case of children under the age of 14) to ensure they comply with this law and not that of the driver. Any passenger moving around the coach whilst in motion does so at their own risk.

  3. All passengers are requested to provide a mobile telephone number, and for their phone to be charged and switched on when travelling.  Every effort will be made to contact missing passengers..

  4. Passengers should report to their designated departure point 15 minutes prior to the departure time stated on their travel ticket. Coaches will wait no longer than 10 minutes after the departure time, for late arriving passengers

  5. On disembarkation from the port, to avoid unnecessary delays, we ask all customers to adhere to the times given on the front of their travel document, relevant to their Cruiseline.

  6. Adequate time has been allowed in the operating schedules to ensure safe arrival at the UK Port in time for cruise departures in the event of the majority of delays that we can reasonably expect to encounter. However, there may be insufficient spare time in the event of road traffic accidents, road closure or diversion en route, weather conditions or other acts of God. Therefore Eavesway Travel Ltd cannot be held responsible for any such delays. Our office and drivers have direct communication with the Cruise Line Operation Departments at the departure port to inform them of any delays encountered. It is solely the decision of the Cruise Company as to whether or not they will delay the departure of the ship for late arriving passengers.

  7. At times of high demand and in the event of an emergency we reserve the right to subcontract vehicles from other UK Operators. These may be of varying specification, or model, to coaches in our own fleet, but will usually have WC, AC, and reclining seats.

  8. The luggage limit for Cruiselink passengers is no more than 3 (three) suitcases plus 1 (one) item of hand luggage per person. However, there is a weight limit of 20kg (44lbs) per item to meet Health and Safety requirements concerning the manual handling of luggage by drivers.

  9. All luggage and other personal belongings are carried at the owner’s risk and whilst Eavesway Travel Ltd accepts responsibility for the unloading of luggage from the luggage holds (not accessible from the interior of the coach) hand baggage and other personal possessions left inside the coach will be the passengers own responsibility.  Eavesway will not be responsible for any loss or damage of personal items.

  10. It is the passengers own responsibility to ensure that they correctly identify their luggage, particularly prior to joining the coach for the homeward journey from the UK Port and when leaving the coach at your destination. Any cost incurred by Eavesway Travel Ltd to return luggage to the correct owner, or to retrieve luggage left in error at either the UK Port or any departure or return point, will be entirely at the passengers own expense.

  11. Any loss of, or damage to, luggage should be reported at the time of such loss or damage to the driver. Eavesway Travel Ltd cannot accept responsibility for any such loss or damage unless it is caused by the proven negligence of the company.

  12. Eavesway Travel Ltd cannot guarantee to accommodate groups of passengers who wish to travel on the same coach but join at separate departure points.

  13. Eavesway Travel Ltd welcomes passengers with disabilities. However we do need to be made aware of any such disability at the time of booking. The company kindly advise that whilst the driver may give assistance to passengers with disabilities this does not extend to the actual physical handling of the passengers concerned. Disabled access seating on the coach is only guaranteed on prior notice at the time of booking and a DDA booking form being completed.

  14. Child car seats for infants/children can be fitted to the coach seat and must be pre booked prior to travel. Booster seats are acceptable. All car seats and booster seats must be provided by and fitted by the parent / guardian. Car seats and Booster seats must removed from the vehicle on arrival at Port.

  15. Certain items are not permitted to be carried inside the coach for safety reasons. These are wheelchairs, walking frames, pushchairs, mobility scooters or oxygen cylinders. These items may be carried at the discretion of the company in the luggage hold of the coach provided the company is notified of this requirement either at the time of booking or with a minimum of 28 days notice prior to departure. Any additional items may be refused if not pre-booked, at the discretion of the driver.

  16. Eavesway Travel Ltd cannot be held responsible for the rearrangement of travel for any passenger taken ill or injured whilst on the Cruise or deemed unfit to travel. Any necessary alternative arrangements made by the customer or Cruise Line involved will be at their own cost.

  17. Cancellation of Cruiselink Bookings will be subject to a £25.00 per person cancellation charge providing a minimum of 28 days prior notice is given before the due departure date.  Cancellations of bookings within 28 days of departure will incur a 100% cancellation charge. A receipt invoice for insurance purposes will be provided where applicable.  Cancellation of Cruise made by the Cruise Company – Refunds are available subject to a £25.00 per person administration charge, alternatively you can transfer your booking or hold the full funds paid as a future credit enabling you to rebook at a later date with no additional cost.

  18. Eavesway Travel Ltd will not tolerate foul or abusive language, or behaviour, directed toward its employees, in such cases travel facilities booked may be refused at the discretion of the Company.

  19. Eavesway Travel Ltd reserve the right to withdraw a service / services when circumstances dictate it to be necessary. In such cases ample notice will be given to affected clients to enable alternative arrangements to be made.


Contacting us

If you have any questions about the Terms & Conditions, please contact us at:


Eavesway Travel Ltd,

Bryn Side, Bryn Road,






+44 (0)1942 727985

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Get In Touch



Eavesway Travel Ltd, Bryn Side, Bryn Road, Ashton-in-Makerfield, Wigan, England, WN4 8BT



+44 (0)1942 727985


Current Office Hours Mon-Fri 9am-5pm,

Saturday 9am-1pm

(excl.Bank Holidays)



+44 (0)1942 271234



Contact Details

Eavesway Travel Ltd

Bryn Side, Bryn Road




Tel: +44 (0) 1942 727985

Fax: +44 (0) 1942 271234


Offices open Mon-Fri 9am-5pm, Sat 9am-1pm

(Excluding Bank Holidays)

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