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Amended 18.05.2020 09:00 GMT until further notice.
Cancellation/Refund requests received as of Monday 18 May 2020
For all customers who have requested to cancel their Cruiselink travel we will continue to work our way through the relevant refunds which will be processed at the earliest opportunity however, due to the volume of transactions involved this will inevitably take longer than usual and we would ask that you bear with us whilst this task is undertaken.
Transferring your reservation as of Monday 18 May 2020
For all customers who wish to transfer their current reservation for cruise in the future we will be happy to transfer your booking to an alternative date later during 2020 or 2021 / 2022, (when scheduled). We will waiver any price increase for 2021/22 Cruiselink travel. Additionally any previous promotional discount, Black Friday etc. will be honoured and a further £25 per booking will be added to your account as a further future discount in consideration of your co-operation and support at this time.
Cancellation/Refunds received from Monday 18 May 2020 until further notice.
All customer requests to cancel will be actioned under our revised terms and conditions, published on our website 18 May 2020, and should a cancellation for Cruiselink travel be made prior to the cruise subsequently being cancelled then the £25 cancellation charge levied will unfortunately not be refundable. For all requests to cancel made from Monday 18 May 2020, due to the current, prevailing and unprecedented circumstances your account and funds will be temporarily frozen until such time that normal business trading can resume and your cancellation request and relevant refund will then be dealt with in the appropriate manner.
Amended 18.05.2020 09:00 GMT until further notice.
Should you have to cancel your Cruiselink reservation completely in the event that your cruise is cancelled by the cruise line, then a full refund will be issued to you in due course, however, due to the volume of transactions to be undertaken given the current circumstances, we cannot give an exact timescale of when this will be undertaken.
Should you personally wish to cancel your Cruiselink reservation completely then for cancellations received at least 7 days prior to departure there will be a £25 per person cancellation fee with the balance of monies paid to be refunded.
For cancellations received within 7 days of departure then the full 100% cancellation charges will apply.
Should you wish to merely postpone your Cruiselink travel to a future date then EAVESWAY will hold all monies paid on the clients account for travel on any Cruiselink departure in the future. There would be no time limit on this and travel could be later in the year, during 2021 and 2022 all at 2020 fares, to a different ship or cruise line or to a different port as required.
In addition should clients take this option a further £25 discount per booking will be applied to your account as a future credit.
EAVESWAY TRAVEL LTD
18 May 2020
All Bookings are subject to the Companys Booking Conditions & Procedures available at our office or on request.
Coaches are normally, but not exclusively, equipped with minimal facilities of air conditioning, reclining seats, seatbelts and W.C. All coaches are Non-Smoking including the use of electronic smoking devices.
Passengers are required by law to wear seatbelts at all times whilst travelling on the vehicle except for emergencies. Visiting the W.C. whilst the vehicle is in motion is classed as an emergency. It is the responsibility of each individual passenger (or accompanying adult in the case of children under the age of 14) to ensure they comply with this law and not that of the driver. Any passenger moving around the coach whilst in motion does so at their own risk.
Whenever possible WiFi enabled coaches are utilised subject to availability but cannot be guaranteed.
Passengers should report to their designated departure point on their outbound journey 15 minutes prior to the departure time started on their travel ticket. Coaches will wait no longer than 15 minutes after the departure time stated for late arriving passengers, subject to the discretion of Eavesway Travel Ltd. Coaches will depart on the inbound journey when all passengers are accounted for and permission to depart is given by Cruise Line officials.
Adequate time has been allowed in the operating schedules to ensure safe arrival at the UK Port in time for cruise departures in the event of the majority of delays that we can reasonably expect to encounter. However, there may be insufficient spare time in the event of road traffic accidents, road closure or diversion en route, weather conditions or other acts of God. Therefore Eavesway Travel Ltd cannot be held responsible for any such delays. Our office and drivers have direct communication with the Cruise Line Operation Departments at the departure port to inform them of any delays encountered. It is solely the decision of the Cruise Company as to whether or not they will delay the departure of the ship for late arriving passengers.
At times of high demand and in the event of an emergency we reserve the right to subcontract vehicles of similar quality from other UK Operators. These may be of varying specification, or model, to coaches in our own fleet.
Eavesway Travel Ltd do not (currently) place a restriction on the amount of luggage passengers may take on Cruiselink Services, except for cruises of more than 21 nights duration when the limit is no more than 3 (three) suitcases plus 1 (one) item of hand luggage per person. However, there is a weight limit of 20kg (44lbs) per item to meet Health and Safety requirements concerning the manual handling of luggage by drivers.
All luggage and other personal belongings are carried at the owners risk and whilst Eavesway Travel Ltd accepts responsibility for the unloading of luggage from the luggage holds (not accessible from the interior of the coach) hand baggage and other personal possessions left inside the coach will be the passengers own responsibility.
It is the passengers own responsibility to ensure that they correctly identify their luggage, particularly prior to joining the coach for the homeward journey from the UK Port and when leaving the coach at your destination. Any cost incurred by Eavesway Travel Ltd to return luggage to the correct owner, or to retrieve luggage left in error at either the UK Port or any departure or return point, will be entirely at the passengers own expense.
Any loss of, or damage to, luggage should be reported at the time of such loss or damage to the driver. Eavesway Travel Ltd cannot accept responsibility for any such loss or damage unless it is caused by the proven negligence of the company.
Eavesway Travel Ltd acknowledges that suitcases, travel baggage, suit carriers and holdalls are designed to protect their contents. In the course of normal handling your baggage may show evidence of wear and tear. Eavesway Travel Ltd cannot therefore accept responsibility for minor cuts, scratches and dents nor for damage to items that protrude from luggage such as retractable handles, wheels, straps and luggage carts.
Eavesway Travel Ltd cannot guarantee to accommodate groups of passengers who wish to travel on the same coach but join at separate departure points.
Eavesway Travel Ltd welcomes passengers with disabilities. However we do need to be made aware of any such disability at the time of booking. The company kindly advise that whilst the driver may give assistance to passengers with disabilities this does not extend to the actual physical handling of the passengers concerned. Disabled access seating on the coach is only guaranteed on prior notice at the time of booking and a DDA booking form being completed.
Child car seats for infants/children can be fitted to the coach seat and must be pre booked prior to travel. Booster seats are acceptable. All car seats and booster seats must be provided by and fitted by the parent / guardian. Car seats and Booster seats must removed from the vehicle on arrival at Port.
Certain items are not permitted to be carried inside the coach for safety reasons. These are child car seats & wheelchairs (except in coaches adapted to accommodate them and with the facility pre booked), walking frames, pushchairs, mobility scooters or oxygen cylinders. These items may be carried at the discretion of the company in the luggage hold of the coach provided the company is notified of this requirement either at the time of booking or with a minimum of 21 days notice prior to departure.
Eavesway Travel Ltd cannot be held responsible for the rearrangement of travel for any passenger taken ill or injured whilst on the Cruise or deemed unfit to travel. Any necessary alternative arrangements made by the customer or Cruise Line involved will be at their own cost.
Cancellation of Cruiselink Bookings will be subject to a £25.00 per person cancellation charge providing a minimum of 21 days prior notice before the due departure date is given. Cancellation of bookings within 21 days of departure will incur a 100% cancellation charge. A cancellation invoice for insurance purposes will be provided where applicable.
Cancellation charges for Eavesway Travel Ltds own tours are subject to a separate sliding scale of cancellation charges, details of which are available on request.
Eavesway Travel Ltd will not tolerate foul or abusive language, or behaviour, directed toward its employees, in such cases travel facilities booked may be refused at the discretion of the Company.
Eavesway Travel Ltd reserve the right to withdraw a service / services when circumstances dictate it to be necessary. In such cases ample notice will be given to affected clients to enable alternative arrangements to be made.
If you have any questions about the Terms & Conditions, please contact us at:
Eavesway Travel Ltd,
Bryn Side, Bryn Road,
+44 (0)1942 727985
Eavesway Travel Ltd, Bryn Side, Bryn Road, Ashton-in-Makerfield, Wigan, England, WN4 8BT
+44 (0)1942 727985
Offices open Mon-Fri 9am-5pm, Sat 9am-1pm (excl. Bank Holidays)
+44 (0)1942 271234