Cruiselink Terms and Conditions

CRUISELINK Terms & ConditionsAll bookings are subject to Eavesway Travel Ltd's Company Booking Conditions and Procedures, available on request.

1. Coach Facilities

Coaches are normally, but not exclusively, equipped with air conditioning, reclining seats, seat belts and W.C. facilities. All coaches are strictly non-smoking, including the use of electronic smoking devices. Wi-Fi may be available on selected vehicles but cannot be guaranteed.

2. Seat Belts & Passenger Safety

Passengers are required by law to wear seat belts whenever they are fitted and the coach is in motion. It is the responsibility of each passenger (or accompanying adult in the case of children under 14) to comply with this requirement. Any passenger moving around the coach while it is in motion does so at their own risk.

3. Delays & Liability

Adequate time is built into our operating schedules to allow for reasonably expected delays and ensure arrival at the UK port in time for cruise departures. However, Eavesway Travel Ltd cannot be held responsible for delays caused by road traffic accidents, road closures, diversions, severe weather or other circumstances beyond our reasonable control.

Our office and drivers maintain direct communication with cruise line operations to advise of any delays. Any decision to delay a ship's departure rests solely with the cruise line.

4. Subcontracted Vehicles

During periods of high demand or operational necessity, Eavesway Travel Ltd reserves the right to use vehicles operated by approved subcontractors. Vehicle specifications may vary from those advertised.

5. Luggage

Unless otherwise advised, the luggage allowance is two suitcases and one item of hand luggage per passenger. Passengers travelling on cruises of 75 nights or more may bring three suitcases.

Each suitcase must not exceed 20kg.

All luggage and personal belongings are carried at the owner's risk. Passengers are responsible for ensuring their luggage is correctly identified. Eavesway Travel Ltd accepts no responsibility for loss or damage unless caused by proven negligence. Minor wear and tear, including scratches, dents, damaged wheels, handles and straps, is considered normal and is not the responsibility of the company.

6. Group Bookings

Eavesway Travel Ltd cannot guarantee that passengers joining from different departure points will be accommodated on the same coach.

7. Passengers with Disabilities & DDA Seating

Eavesway Travel Ltd welcomes passengers with disabilities; however, we must be made aware of any requirements at the time of booking. Whilst drivers may provide reasonable assistance, they are unable to physically lift or handle passengers.

Disabled access seating (DDA seating) is only available by prior arrangement. Passengers requesting DDA seating must complete a DDA booking form, and the request must be assessed and approved by Eavesway Travel Ltd before the booking can be confirmed. If DDA seating is unavailable or your request is not approved, by making a booking you confirm that you are able to board the coach and access the main saloon without physical assistance.

8. Child Seats

Child car seats and booster seats must be pre-booked. They must be supplied, fitted and removed by the parent or guardian, who is responsible for ensuring they are suitable for use with a standard coach seat belt. ISOFIX fittings are not available on all vehicles.

9. Mobility Aids & Restricted Items

Wheelchairs, walking frames, pushchairs, mobility scooters and oxygen cylinders are not permitted within the passenger saloon. These items may be carried in the luggage hold at the company's discretion, provided they have been declared at the time of booking.

Mobility scooters must be approved by Eavesway Travel Ltd before travel and be capable of being dismantled, with no individual component weighing more than 20kg. Undeclared, oversized or non-compliant items may be refused for carriage. Eavesway Travel Ltd accepts no liability for any costs incurred if such items cannot be transported.

10. Illness or Injury during Cruise

Eavesway Travel Ltd cannot be held responsible for rearranging travel where a passenger becomes ill, injured or is deemed unfit to travel whilst on their cruise. Alternative travel arrangements will be at the passenger's own expense.

11. Cancellations

Cancellation of your Cruiselink booking, whether by you or as a result of your cruise being cancelled by the cruise line, will incur a £25.00 per person administration charge. If you cancel within 28 days of departure, a 100% cancellation charge will apply, unless your cruise has been cancelled by the cruise line.

Where applicable, a receipt or invoice for insurance purposes will be provided.

If you cancel at least 28 days before departure, or your cruise is cancelled by the cruise line, you may choose to transfer your booking to another date or retain the full amount paid as credit on your account for up to 12 months. Any unused credit remaining after this period will be forfeited.

12. Conduct & Behaviour

Eavesway Travel Ltd will not tolerate abusive, threatening or offensive behaviour towards its employees. The company and its drivers reserve the right to refuse travel to any person whose behaviour, or suspected use of alcohol or illegal drugs, presents a risk to the driver, other passengers or the vehicle.

CCTV operates on all vehicles for the safety and security of drivers and passengers.

In such circumstances, no refund or alternative travel will be provided. Passengers remain liable for any damage caused by their actions, and Eavesway Travel Ltd reserves the right to refuse future bookings.

13. Withdrawal of Service

Eavesway Travel Ltd reserves the right to withdraw or amend any service where operational circumstances make this necessary. Where reasonably possible, affected passengers will be notified in advance.

14. Force Majeure

Eavesway Travel Ltd shall not be liable for any failure or delay in providing its services where such failure or delay arises from circumstances beyond its reasonable control, including but not limited to severe weather, road traffic incidents, terrorism, industrial action, government restrictions, natural disasters or other force majeure events.

15. Amendments

Eavesway Travel Ltd reserves the right to amend these Terms and Conditions and its operating procedures where reasonably necessary for operational, legal or safety reasons. The latest version will be published on our website and will apply from the date of publication. A printed copy is available on request.