CRUISELINK Terms & Conditions

Terms & Conditions

All Bookings are subject to the Company’s Booking Conditions & Procedures available at our office or on request.

1. Coach Facilities

Coaches are normally, but not exclusively, equipped with air conditioning, reclining seats, seatbelts, and W.C. facilities. All coaches are strictly non-smoking, including the use of electronic smoking devices. Whenever possible, Wi-Fi-enabled coaches are utilised, subject to availability, but this cannot be guaranteed.

2. Seatbelt Law & Movement on Board

Passengers are required by law to wear seatbelts at all times while travelling on the vehicle, except in emergencies. Visiting the W.C. while the vehicle is in motion is classed as an emergency. It is the responsibility of each individual passenger (or accompanying adult in the case of children under 14) to ensure they comply with this law, not that of the driver. Any passenger moving around the coach while in motion does so at their own risk.

3. Passenger Contact Details

All passengers are requested to provide a mobile telephone number and ensure their phone is charged and switched on when travelling. Every effort will be made to contact missing passengers.

4. Departure Procedure (Outbound)

When travelling to Southampton, passengers should report to their designated departure point 15 minutes prior to the departure time stated on their travel ticket. Every effort will be made to contact any missing or late passengers before the driver departs.

5. Return Procedure (Disembarkation)

Upon disembarkation from the port, to avoid unnecessary delays, we ask all customers to adhere to the times given on the front of their travel document relevant to their cruise line.

On return to the Port of Southampton, we will make all reasonable efforts to contact any missing passengers. However, once the report times have passed (see “Disembark Instructions” on the front of the ticket), the coach will depart. Any late passengers arriving after this time will need to make their own arrangements to either meet the coach at its scheduled break stop or travel home by alternative means. Eavesway Travel Ltd will not be liable for any costs incurred as a result.

6. Delays & Liability

Adequate time is built into our operating schedules to ensure safe arrival at the UK port in time for cruise departures, even allowing for the majority of reasonably expected delays. However, there may be insufficient time in the event of road traffic accidents, road closures or diversions, severe weather conditions, or other acts of God. Therefore, Eavesway Travel Ltd cannot be held responsible for any such delays.

Our office and drivers maintain direct communication with cruise line operations at the departure port to advise of any delays encountered. It is solely the decision of the cruise company whether they delay the ship’s departure for late-arriving passengers.

7. Subcontracted Vehicles

During periods of high demand or in an emergency, we reserve the right to subcontract vehicles from other UK operators. These may differ in specification or model from our own fleet but will usually include W.C., air conditioning, and reclining seats.

8. Luggage Allowance

The luggage limit for Cruiselink passengers is three (3) suitcases plus one (1) item of hand luggage per person. Each suitcase must not exceed 20 kg (44 lbs) to comply with Health & Safety requirements concerning the manual handling of luggage by drivers.

9. Luggage & Personal Belongings

All luggage and personal belongings are carried at the owner’s risk. While Eavesway Travel Ltd accepts responsibility for the unloading of luggage from the external holds, hand baggage and items left inside the coach remain the passenger’s responsibility. Eavesway Travel Ltd will not be held liable for any loss or damage to personal items.

10. Identification of Luggage

It is each passenger’s responsibility to correctly identify their luggage, particularly before joining the coach for the homeward journey from the UK port and when leaving the coach at their destination. Any costs incurred by Eavesway Travel Ltd to return luggage to the correct owner, or to retrieve luggage left behind, will be entirely at the passenger’s expense.

11. Loss or Damage to Luggage

Any loss of, or damage to, luggage must be reported at the time of occurrence to the driver. Eavesway Travel Ltd cannot accept responsibility unless caused by proven negligence of the company.

Please note that cases and bags are designed to protect their contents, and normal handling may result in minor wear and tear. Eavesway Travel Ltd therefore cannot accept responsibility for minor cuts, scratches, dents, or damage to protruding parts such as retractable handles, wheels, and straps.

12. Group Travel Requests

Eavesway Travel Ltd cannot guarantee to accommodate groups of passengers who wish to travel on the same coach but join at separate departure points.

13. Passengers with Disabilities & DDA Seating

Eavesway Travel Ltd welcomes passengers with disabilities; however, we must be made aware of any such requirements at the time of booking. While drivers may offer reasonable assistance, this does not extend to physically handling passengers.

Disabled access seating (DDA seating) is only guaranteed when pre-booked and a DDA booking form has been completed.

DDA seats must always be pre-booked, and certain criteria must be met before these can be offered. If DDA seating is unavailable, by making a booking you agree that you are able to make your way into the main saloon of the coach without assistance. Eavesway Travel Ltd will not tolerate any abuse directed at our staff or other passengers.

14. Child Seats

Child car seats and booster seats can be fitted to coach seats and must be pre-booked prior to travel. All such seats must be provided and fitted by the parent or guardian, and removed from the vehicle at the end of the journey.

15. Carriage of Mobility Aids & Restricted Items

For safety reasons, the following items are not permitted inside the coach: wheelchairs, walking frames, pushchairs, mobility scooters, or oxygen cylinders.

These items may be carried in the luggage hold at the discretion of the company, provided notification is given at the time of booking or at least 28 days before departure.

We must be informed about mobility scooters at the time of booking, and only the specific scooter notified to our office will be accepted. Oversized or non-pre-booked scooters will not be permitted to be loaded onto the vehicle.

If any unapproved items (including excess luggage) are brought to the coach and cannot be carried, the vehicle will depart at the scheduled time without those items. Eavesway Travel Ltd will not be liable for any costs incurred while the passenger makes arrangements for such items to be collected or transported separately.

16. Illness or Injury During Cruise

Eavesway Travel Ltd cannot be held responsible for the rearrangement of travel for any passenger taken ill, injured, or deemed unfit to travel while on their cruise. Any alternative arrangements made by the customer or cruise line will be at the passenger’s own cost.

17. Cancellations

Cancellation of Cruiselink bookings is subject to a £25.00 per person cancellation charge, provided a minimum of 28 days’ notice is given before departure.

Cancellations within 28 days of departure will incur a 100% cancellation charge.

A receipt or invoice for insurance purposes will be provided where applicable.

If a cruise is cancelled by the cruise company, refunds are available subject to a £25.00 per person administration charge. Alternatively, you may transfer your booking or hold the full funds as a future credit to rebook at a later date.

18. Conduct & Behaviour

Eavesway Travel Ltd will not tolerate foul or abusive language or behaviour directed towards its employees. In such cases, travel facilities may be refused at the company’s discretion. CCTV operates on all vehicles for the safety of both drivers and passengers.

Eavesway Travel Ltd also reserves the right (and delegates this right to drivers) to refuse travel to any person believed to be under the influence of alcohol or illegal drugs, or whose behaviour poses a threat to the driver, other passengers, or the vehicle.

In these circumstances, no reimbursement will be offered and no alternative travel provided. Passengers are liable for any damage caused by vandalism. Eavesway Travel Ltd also reserves the right to cancel your reservation and any future bookings without compensation.

19. Withdrawal of Service

Eavesway Travel Ltd reserves the right to withdraw a service or services when circumstances make it necessary. Ample notice will be given to affected customers to enable alternative arrangements to be made.

20. Force Majeure

Eavesway Travel Ltd is exempt from liability for any failure or delay in providing transfer services, or any breach of contract, when such delay or failure is due to circumstances beyond our reasonable control.

Force majeure events include, but are not limited to: war or threat of war, accidents causing route delays, severe weather, compliance with legal or security requirements, road deaths or accidents, vandalism or terrorism, unforeseen traffic congestion, strikes, lockouts, riots, public disturbances, issues caused by other customers, border closures, epidemics, natural disasters, or any other events beyond the reasonable control of Eavesway Travel Ltd.

21. Modification of Website & Terms

Eavesway Travel Ltd may modify these Terms and Conditions at any time. Any such modification shall take effect immediately upon publication on our website. Continued use of, or access to, our services (including booking or travel) will be deemed acceptance of the modified terms.

For passengers who do not have internet access, a printed copy of the latest Terms and Conditions can be requested by contacting our office. We encourage all passengers to review the terms before travel.